Refund policy

Last Updated: September 5, 2026

At Vale James, we want you to love your purchase. If for any reason you are not satisfied, we offer a simple and hassle free return process.

ORDER CANCELLATIONS
You may cancel your order within 24 hours of placing it by emailing info@valejames.com with your order number. After that window we cannot guarantee cancellation, as your order may already be in processing. Once an order has been dispatched, cancellation is no longer possible, but you may return the item after delivery under this policy.

30 DAY EASY RETURNS
You have 30 days from the day you receive your order to return items. To be eligible, items must be unused, in their original condition, and returned with the original packaging, tags and accessories. Our support team will guide you through the process. Restocking fee: $0. We do not charge restocking fees.

RETURN POLICY OVERVIEW
Return window: 30 days from the day you receive your order
Condition: unused and in original condition with all packaging, tags and accessories
Easy returns: our support team walks you through it
Restocking fee: none

RETURN COSTS
Defective or incorrect products: no cost to you if the item is incorrect, damaged by the carrier, or defective in any way.
Change of mind: you are responsible for the actual return shipping cost if you ordered the wrong item, it does not fit, or you no longer want it. Original shipping costs are not refundable.

HOW TO RETURN AN ITEM
1. Contact us. Email info@valejames.com with your order number and the reason for the return.
2. Pack your item. Repack it securely in its original packaging with all accessories, tags and documents.
3. Send it back. Ship your return using the instructions in your return authorization email, using the carrier or method recommended there.

REFUND PROCESS
Inspection: once we receive your return we inspect the item against our return criteria.
Refund timing: after approval, please allow up to 7 business days for the refund to be initiated to your original payment method, depending on your bank or payment provider.

EXCHANGES
We accept exchanges. If you would like a different size, color or product, email info@valejames.com and we will arrange it quickly.

ORDER NOT DELIVERED
If your order has not arrived within the expected delivery window, email info@valejames.com with your order number. We will investigate with the carrier. If the package is confirmed lost, we will issue a full refund to your original payment method or send a replacement at no additional cost.

NON RETURNABLE ITEMS
For hygiene and safety reasons, some items cannot be returned. These products are clearly marked as non returnable on their product pages.

CHANGES TO THIS POLICY
We may update this Return and Refund Policy at any time. Any change appears on this page with a revised Last Updated date. Please review it from time to time. Continuing to use our website after a change means you accept the updated version.

QUESTIONS?
Visit our FAQ page or contact our customer service team for assistance.

CONTACT US
Store Address: 32 Sanlun Lakes Drive, Hampton Virginia 23666, United States
Store Email: info@valejames.com
Store Phone: +17578462963
Customer Service Hours: Monday to Friday: 9:00 AM to 5:00 PM (EST)
We do our best to reply to your e-mail within 1 to 2 business days.