FAQ

Welcome to the Vale James Frequently Asked Questions page. We are here to help you have the best possible shopping experience. If you need further assistance, please do not hesitate to contact us.

Question 1: How long will it take to receive my order?

Handling time is 1 to 2 business days, transit time is 5 to 7 business days, and estimated total delivery is 6 to 9 business days. Full details are in our Shipping Policy.

Question 2: Do you offer free shipping?

Yes. Every order ships free within the United States, with no minimum purchase. See our Shipping Policy for details.

Question 3: Where is Vale James located?

Vale James is a United States based online business offering a curated selection of high quality products, with shipping available within the United States.

Question 4: What if I receive a defective product?

Defective items are replaced at no cost to you. Contact us within 30 days of receiving your order and we will take care of it. See our Return Policy.

Question 5: Can I cancel my order after it is placed?

Yes, within 24 hours of placing it. Contact support as soon as possible and we will cancel it if it has not yet been dispatched.

Question 6: What is your return policy?

Simple and hassle free. You have 30 days from delivery to return an item in unused condition with its original packaging. Read the full Return Policy.

Question 7: When will I receive my refund after returning a product?

Once your return arrives and passes inspection, your refund is initiated to the original payment method within 7 business days, depending on your payment provider. See our Refund Policy.

Question 8: Are items checked before they are shipped?

Yes. Every order is inspected and packed by hand before dispatch, with tags and original packaging intact. If an item arrives damaged, defective or incorrect, returning it costs you nothing. See our Return Policy.

Question 9: How can I contact customer support?

Through our Contact Us page, or directly at info@valejames.com.

Question 10: Do you ship internationally?

No. Shipping is exclusively within the United States.

Question 11: Do you have a physical store location?

No. Vale James is online only, which is what lets us keep pricing competitive and the selection wide.

Question 12: Can I place a bulk order for my business or organization?

Yes. Bulk orders are available. Contact customer support for pricing and details.

Question 13: What is the process for exchanging a product?

Email us with your order number and what you would like instead, and we will guide you through it. The steps are set out in our Return Policy.

Question 14: How can I track my order?

Once your order has shipped you can follow it on our Order Tracking Page.

CONTACT US

Store Address: 32 Sanlun Lakes Drive, Hampton Virginia 23666, United States
Store Email: info@valejames.com
Store Phone: +17578462963
Customer Service Hours: Monday to Friday: 9:00 AM to 5:00 PM (EST)
We do our best to reply to your e-mail within 1 to 2 business days.